Language plays a key role in mediation. It is not just about what
question to ask in what situation, but also how you ask the
question. There is a demand for example questions among mediators.
This book will provide them. The questions and interventions are
classified based on the phases of the mediation process and on the
potential mediation topics. It is a workbook with space to write
down your own questions and notes. Thanks to its design it can also
be used during the actual mediation. Mediators Lingo is not
only intended for novice mediators to master the language of the
mediator; experienced mediators will find it is also an excellent
tool to prepare for mediation.
This book is not only intended to help new mediators master the
language of the mediator, it is also an effective tool for
experienced mediators in preparing for a mediation. Reading the
questions and interventions brings the mediator in the correct
frame of mind. Thanks to the structure and layout of the book it
can also be used during the mediation. It is a workbook; there is
room for questions and notes.
Monique van de Griendt is the director and founder of Dialogue B.V.
in Bussum, a management consulting firm specializing in the
personal development and skills development of highly-educated
people, and in conflict management. She is an NMI-certified
mediator and specializes in the mediation of cooperation disputes,
partnership disputes, and labour disputes.
Eva Schutte is a partner and a certified mediator at
ReulingSchutte, specializing in arbitration for labour disputes and
disputes in other forms of collaboration, trade disputes, and
disputes in professional liability cases.